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Billing Operations Analyst

Location: Houston, TX

Job Type: contract

Company: IDR

Category: Business Analysis

Job Description Apply Now

IDR is seeking a Billing Operations Analyst to join one of our top clients for a hybrid opportunity. This role involves supporting billing, transaction processing, and account maintenance within a high-volume environment. The organization specializes in energy retail operations, focusing on delivering efficient customer billing solutions and process improvements.

Position Overview for the Billing Operations Analyst :

• Work broadly across multiple processes and systems to become a subject matter expert for Billing & Transaction Management operations.
• Provide analytical and technical support to Customer Care, Sales, Billing Operations, and Marketing groups.
• Monitor and analyze incoming errors and correct impacted records individually or in mass to maintain accurate and reliable data.
• Work with external vendors to ensure processes are completed on time, escalating issues and following through to resolution.
• Develop, deliver, and maintain training materials and programs to ensure team members are knowledgeable on processes, systems, and tools, providing ongoing support to reinforce learning.

Requirements for the Billing Operations Analyst :

• 2+ years of experience with billing operations, transaction processing, and account maintenance in a high-volume environment
• Proficient in SQL, Excel (Pivot Tables, VLOOKUP/XLOOKUP), and data analysis for operational reporting and error resolution
• Needs experience identifying, troubleshooting, and resolving billing exceptions, transaction errors, and data discrepancies
• 1+ year of experience in an Operations/IT/Project Management/Consulting role preferred
• Bachelor's degree from an accredited college or university is preferred or 3-5 years direct experience in the Competitive Retailer Energy Market

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now