Customer Service Representative
Location: Tempe, AZ
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Tempe, AZ. This role involves direct customer interaction within a fast-paced environment, focusing on resolving inquiries related to products and services. The company operates within the customer service industry, emphasizing excellent communication and problem-solving skills.
Position Overview for the Customer Service Representative :
• Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information.
• Resolve customer complaints and billing issues through exchanges, refunds, or adjustments.
• Record detailed information of customer interactions and transactions in company systems.
• Escalate unresolved issues to appropriate departments for further investigation.
• Follow up with customers to ensure satisfaction and proper resolution of concerns.
Requirements for the Customer Service Representative :
• 1-2 years of customer service experience.
• Verbal and written communication skills.
• Attention to detail and strong interpersonal skills.
• Ability to work independently and manage time effectively.
• High school diploma or GED preferred.
What's in it for you?
• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.
Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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