IT Field Engineer, POS
Location: Nashville, TN
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a IT Field Engineer, POS to join one of our top clients for an opportunity supporting retail locations in Middle Tennessee. This role involves hands-on technical support and maintenance of POS systems, back-office equipment, and network infrastructure at multiple retail sites, primarily in a travel-intensive environment. The organization operates within the retail and convenience store industry, focusing on supporting VeriFone environments and related hardware.
Position Overview for the IT Field Engineer, POS:
- Provides on-site support and maintenance for retail POS systems, back-office hardware, and network equipment.
- Specializes in VeriFone POS devices (such as Ruby, Sapphire, Commander) and associated hardware.
- Coordinates support processes, documentation, and training activities across multiple store locations.
- Conducts troubleshooting, installations, upgrades, and ongoing maintenance to ensure seamless technology operations.
- Works primarily in the field supporting retail environments with a focus on excellent customer service and problem resolution.
Requirements for the IT Field Engineer, POS:
- High school diploma or G.E.D., with an Associate's degree in IT, Computer & Information Systems, Computer Science, preferred.
- Minimum of five (5) years of experience in desktop support, helpdesk, or customer support environments.
- Prior experience supporting Point-of-Sale (POS) systems, especially VeriFone VASC, Commander, or similar devices.
- Proven ability to troubleshoot hardware and network issues, including printers, scanners, and payment terminals.
- Valid VeriFone VASC Commander/Topaz/Ruby 2 Certification or equivalent, with willingness to obtain if not already certified.
What's in it for you?
- Opportunity to work in a dynamic, retail-focused environment with a focus on technology support.
- Gain experience supporting industry-leading POS hardware and infrastructure.
- Ability to develop your skills in a hands-on, travel-intensive role.
- Join a team of dedicated professionals in a fast-paced retail support setting.
- Be part of a company that values continuous improvement and excellent customer service.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance.
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#li-onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.