Resort Manager - Onsite Hayward, WI

Resort Manager – Year‑Round

Northwestern Wisconsin

Our Resort Manager is all about creating an exceptional guest experience while keeping the property running smoothly behind the scenes. This is a hands‑on hospitality leadership role for someone who loves people, enjoys variety in their workday, and takes pride in managing a well‑run resort. 

A Day in the Life

Each day brings a mix of guest interaction, property oversight, and team coordination. You start by checking in with guests and ensuring cabins and common areas are ready for the day. As arrivals and activities pick up, you manage registrations, support your staff, and keep the resort’s rhythm running smoothly. Throughout the day, you’re the friendly, knowledgeable presence guests rely on—whether they need local recommendations, help planning activities, or support during events. By evening, you’ve balanced guest service, team leadership, and operational planning to create a seamless northwoods resort experience.

What You’ll Do

• Lead daily guest services to create a welcoming, memorable experience.
• Manage cabin assignments, registrations, occupancy records, and guest communication.
• Supervise, train, and schedule housekeeping and support staff.
• Coordinate recreational and social activities for guests.
• Set up and support meetings, retreats, and special events.
• Oversee property operations, ensuring cleanliness, safety, and readiness across all facilities.
• Enforce resort rules and maintain a safe environment.
• Manage relationships with contractors and vendors.
• Plan and oversee seasonal transitions and operational schedules.
• Ensure maintenance and grounds tasks are completed by staff or contractors.
• Maintain communication with the Cannon Falls office and support administrative needs.

What You Bring

• A service‑oriented mindset and genuine enjoyment of working with people.
• Strong organizational and leadership skills.
• Experience in hospitality, property management, or resort/lodging operations.
• Ability to supervise staff and coordinate multiple departments.
• Comfort managing seasonal workflows and guest‑facing activities.
• General understanding of property operations; ability to oversee maintenance work.
• Hospitality training or willingness to complete relevant coursework.
• Bonus skills: event coordination, landscaping knowledge, project oversight.

Why This Role Matters

You are the heart of the guest experience and the steady hand that keeps the resort running year‑round. Your leadership ensures that families, groups, and returning guests enjoy a seamless, memorable stay in the northwoods—season after season.

This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

The actual title and individual compensation packages are dependent upon various factors unique to each candidate including skillset, training, transferable skills, work experience, qualifications, business needs, market demands, and other job-related reasons. The base pay range is subject to change and may be modified in the future. This role is eligible for other benefits.

How we show we care

About Us: 

As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees since 1963. We know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Customer Commitment, Teamwork, Respect, Diversity, Stability, Stewardship. At the heart of our work is a simple but powerful vision: Successful Partners. Engaged People. Thriving Communities. This vision guides how we show up every day for our customers, for one another, and for the communities we call home.