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Technical Support Engineer - Platform Technologies

Location: Orlando, FL

Job Type: contract

Company: IDR

Category: Development and Architecture

Job Description Apply Now

IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in Orlando, FL. This role involves supporting and troubleshooting the ServiceNow platform within a customer-facing environment, focusing on resolving complex technical issues and mentoring junior team members. The company operates within the technology and cloud service industry, emphasizing innovative solutions and high-level technical support.

Position Overview for the Technical Support Engineer - Platform Technologies:

• Manage and resolve challenging issues related to the ServiceNow platform for the technical support team
• Serve as the last point of escalation within the department, providing expert guidance on technical problems
• Mentor and train junior team members across various technologies and platforms
• Quickly assimilate knowledge of the ServiceNow platform to provide effective support and solutions
• Work outside of normal business hours, including evenings, weekends, and holidays, as needed

Requirements for the Technical Support Engineer - Platform Technologies:

• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Experience with relational databases (e.g., MySQL, Oracle)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now