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Telecom Engineer - Genesys Cloud Platform

Location: Fort Worth, TX

Job Type: contract

Company: IDR

Category: Systems Engineering

Job Description Apply Now

IDR is seeking a Telecom Engineer - Genesys Cloud Platform to join one of our top clients for an onsite opportunity in Fort Worth, Texas. This role centers on managing and optimizing the Genesys Cloud CX platform within a healthcare environment. The company is a leading organization in healthcare technology, focusing on delivering exceptional patient and provider communication solutions.

Position Overview for the Telecom Engineer - Genesys Cloud Platform:

• Responsible for designing, configuring, and supporting Genesys Cloud CX platform solutions.
• Ensures seamless integration of Genesys Cloud with healthcare systems such as Epic EMR.
• Supports platform administration, including ACD routing, IVR/Architect flows, and queue management.
• Troubleshoots platform issues and optimizes Genesys Cloud APIs and data actions.
• Maintains HIPAA compliance and call-recording standards within a healthcare setting.

Requirements for the Telecom Engineer - Genesys Cloud Platform:

• 3 years of expert-level Genesys Cloud CX experience
• Hands-on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration
• Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing
• Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules
• Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now